Contact: Andrew Cleaver |
Contact: Laurence Duff |
IT & Communications
Established businesses
Once the infrastructure is established, we provide a proactive outsourced IT support service to ensure technology runs smoothly and data is recoverable and secure. We provide on call engineers, a help-desk, remote management, diagnostic tools and back up services, all under a Service Levels Agreement tailored to our clients’ needs.
Our service also includes proactive monitoring of the server and network infrastructure (back-up administration, software patching, anti-virus updates and network administration) as well as responding to identified problems and undertaking general system development. Typically we help and advise on all IT related issues, such as new hardware or software installations, spreadsheet and database building, and support of existing hardware and disaster recovery. We also help in the management of vendor contracts such as ISP’s, market data vendors and hardware suppliers and liaise with third-party vendors.
The areas we cover include:
| » | servers |
| » | workstations and laptops |
| » | printers |
| » | internet connectivity |
| » | |
| » | anti-virus and firewall security |
| » | portable devices (e.g. Blackberries) |
| » | secure remote working |
| » | data security and back-ups |
| » | remote working and VPN connectivity |
| » | communications (fixed and mobile phones as well as voice and video conferencing) |
Typically we are also providing infrastructure around and advice on:
| » | Market data solutions |
| » | Third-party portfolio and risk management applications |
| » | Third-party connectivity to prime brokers, administrators and others |
| » | Trading and trade-support applications |
| » | Laptops and mobile connectivity |
| » | Accounting systems |